Shipping policy
Effective Date: August 9, 2025
Thank you for shopping with T Ccandy at www.tccandy.in. We aim to deliver quality products in a timely and reliable manner. Please read our shipping policy carefully before placing your order.
1. Shipping Timeline
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All orders are processed and dispatched within 1 to 2 business days after order confirmation.
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Once shipped, delivery typically takes 5 to 7 working days, depending on your location.
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Working days refer to Monday to Saturday, excluding public holidays.
2. Delivery Areas
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We ship across India.
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For remote or non-serviceable areas, delivery may take longer or be unavailable. If so, we will contact you promptly.
3. Shipping Charges
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Shipping charges (if applicable) will be displayed at checkout.
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Free shipping may be available on selected products or during promotional offers.
4. Tracking Your Order
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Once your order is shipped, you will receive a tracking number via email or SMS.
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You can track your order directly by using the chat icon on our website (Shopify Inbox). Just click the icon and provide your order details to get real-time tracking updates.
5. Delays and Issues
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While we strive to deliver on time, there may be occasional delays due to external factors such as weather, logistics issues, or high-demand periods (festivals, sales, etc.).
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If your order is significantly delayed, please reach out to us at supporttccandy@gmail.com for assistance.
6. Incorrect Address
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Please ensure that all shipping details are accurate when placing your order.
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We are not responsible for orders lost or delayed due to incorrect or incomplete addresses provided by the customer.
7. Damaged or Lost Items
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If your order arrives damaged or is lost in transit, please contact us within 24 hours of delivery with:
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Your order ID
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A recorded unboxing video
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We will investigate the issue and provide a resolution as per our Return and Refund Policy.
8. Contact Us
For any shipping-related questions, feel free to reach out:
Email: supporttccandy@gmail.com